The iPhone is number one in customer satisfaction, at least that is the results of the report released by JD Power and Associates. The report is an annual survey of the overall level of satisfaction customers have with their business wireless smart phones. The report is conducted on a 1000 point scale which measures; ease of use, OS, physical design handset features and battery performance.  The points are all plotted on the graph above. This is the first time in 2 years that a phone has beaten the Blackberry. It is significant because JD Power and Associates tends to focus on business users and have a reputation for conducting fair and accurate studies. Some other facts discussed in the study include;

-Derek

[Source: JDpower]

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